At Florist Charing Cross, we are committed to providing Charing Cross households and businesses with stunning fresh flowers, every single time. Our team takes great pride in hand-selecting and preparing arrangements to meet our high standards of quality. We guarantee your flowers will arrive fresh and vibrant, reflecting our reputation as your trusted local florist.
Your satisfaction is very important to us. If your flowers arrive damaged or do not meet our usual standards, please let us know as soon as possible. We appreciate if you can notify us on the same day as delivery, allowing us to resolve your issue swiftly. Photographs of the original bouquet in its delivered state will help us assess any concerns and provide the best possible solution.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided care instructions are followed. This commitment ensures you can enjoy your blooms for longer, whether at home or in your place of business. Should your flowers wilt or diminish in this freshness window, please let us know so we can investigate and provide support.
If your delivered arrangement falls short of our expectations due to damage, quality, or freshness issues within the guaranteed period, you are entitled to a choice between a replacement arrangement (delivered at the earliest possible opportunity) or a refund to the original payment method. Our goal is your complete satisfaction, and we handle all compensation requests promptly and with care.
Please note:
We value your feedback and aim to resolve any complaints to your satisfaction. If you have a complaint about your order or experience with Florist Charing Cross, please contact us directly with your order details and a description of your concern. Our management team reviews each complaint personally and aims to respond within one business day, working with you towards a timely and fair resolution.
Your trust in our Charing Cross flower delivery service means everything to us. Every complaint is an opportunity to improve and we welcome the chance to put things right.
Florist Charing Cross has been proudly serving the homes and businesses of Charing Cross and neighbouring areas for years. Our reputation for freshness, quality, and personal service stems from our dedication to every customer. Thank you for choosing a local florist you can trust for all your floral gifts and occasions.
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