Welcome to Florist Charing Cross. These Terms & Conditions ("Terms") set out the agreement between you (the customer) and Florist Charing Cross ("we", "us", "our") for all online sales and deliveries of flowers and related products. By placing an order through our website, you agree to these Terms, which apply to customers in Charing Cross and surrounding areas. Please read them carefully before making a purchase.
Florist Charing Cross specialises in online flower delivery services throughout Charing Cross and nearby localities. We provide a wide selection of fresh flowers, bouquets, and related gifts, all available for order and delivery through our website. We strive to offer high-quality floral arrangements delivered promptly to your chosen recipient within the designated delivery area.
2.1 Placing an Order
To place an order, select your preferred flower arrangements and add them to your online basket. When you are ready to purchase, proceed to the checkout where you will be required to provide delivery details, recipient information, and personal details, including contact and payment information.
2.2 Order Confirmation
After completing your purchase, you will receive an order confirmation via our website and/or SMS. Your order is considered accepted only when we send confirmation that the order is being processed and payment has been received. At this point, a contract between you and Florist Charing Cross is formed.
2.3 Order Accuracy
Please ensure all information, especially recipient details and delivery address, is correct before submitting your order. Florist Charing Cross is not responsible for delays or failed deliveries arising from incorrect details submitted by you.
2.4 Availability of Products
All products are subject to availability. In the unlikely event that an item is unavailable after you have placed your order, we will contact you as soon as possible to offer a suitable replacement of equal value or a full refund.
3.1 Accepted Payment Methods
Payments for orders must be made online at the time of ordering. We accept most major UK credit and debit cards, as well as other secure electronic payment options detailed at checkout.
3.2 Payment Processing
All card transactions are processed securely, and your payment information is not stored by us following order completion. Orders will not be processed nor flowers dispatched until payment is verified and received in clear funds.
3.3 Pricing and VAT
All prices are shown in Pounds Sterling (£) and include VAT where applicable. Delivery charges, where applicable, are displayed separately during the checkout process and prior to order confirmation.
4.1 Delivery Areas
We deliver flowers and floral gifts throughout Charing Cross and its immediate surroundings. Certain remote or restricted areas may not be eligible for delivery; if in doubt, please consult our delivery information page before ordering.
4.2 Delivery Times
We aim to deliver your order on your chosen date. While we endeavor to meet all reasonable delivery requests, our delivery times are estimates and cannot be guaranteed. Deliveries usually take place between 8 am and 8 pm Monday to Saturday. Same-day or timed delivery options may be available at extra cost, subject to product availability and workload on the day.
4.3 Recipient Absence
If the recipient is not available at the time of delivery, our driver may leave the flowers securely with a neighbour, at a suitable safe location, or return the flowers to our shop. In such cases, a delivery note will be left, and we will attempt to contact the recipient or you for further instructions.
4.4 Failed Delivery
We are not liable for failed deliveries due to incorrect or incomplete addresses supplied by you. In such cases, we may need to charge an additional re-delivery fee.
5.1 Your Right to Cancel
You may cancel your order for standard products with at least 24 hours’ notice before the scheduled delivery date for a full refund. Cancellations must be made by contacting us with your order details. For same-day orders or bespoke floral arrangements, cancellations may not always be possible once the design and preparation process has begun.
5.2 Refunds
Where a refund is due, it will be made using the original payment method and will be processed within 5-7 working days, subject to your bank or card provider’s processing times.
5.3 Non-Refundable Items
Personalised, custom or bespoke arrangements, particularly those ordered for weddings, events, or using special-order flowers, are non-refundable if preparation has commenced. Perishable goods, such as flowers, are also non-refundable once delivery has occurred, except where goods are faulty or not as described.
6.1 Seasonal and Stock Variations
On occasions, certain flowers or colours may be unavailable due to seasonal or supply variations. Where necessary, we reserve the right to substitute flowers or foliage with similar items of equal quality and value. We will always aim to maintain the overall look, theme, and value of the bouquet ordered.
7.1 Returns
Due to their perishable nature, returns for fresh flowers are only accepted if the goods received are damaged or not as described. Any dissatisfaction should be reported to us within 24 hours of delivery, with photographic evidence if possible. Please retain all products for inspection until we have responded to your complaint.
7.2 Resolution
If your complaint is upheld, we may offer a replacement or a full or partial refund, at our discretion. Refunds or replacements for non-perishable gift items will be available subject to the statutory conditions under UK consumer law.
8.1 Website Content
All images, descriptions, and product information on our website are provided in good faith. While we do our best to keep all information up-to-date and accurate, from time to time minor discrepancies may occur.
8.2 Intellectual Property
All content, including images, text, logos, and designs, remains the property of Florist Charing Cross and must not be copied, reproduced, or used for any commercial purpose without our express written permission.
9.1 General
Florist Charing Cross is not liable for any loss or damage (direct or indirect) that may arise through the use of or reliance upon information, products, or services provided by us, except where such liability cannot be excluded by law. Our total liability to you in connection with any order will not exceed the total price of your order.
9.2 Events Outside Our Control
We shall not be responsible for delays or failure to perform our obligations if such delay or failure results from causes outside our reasonable control, such as weather events, fire, flood, strikes, or third-party acts.
10.1 Customer Information
All customer data is handled in accordance with our Privacy Policy and in line with applicable data protection laws. By placing an order, you consent to the collection and processing of your data for the purpose of fulfilling your order and providing customer service.
11.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to your purchase or use of our services shall be subject to the exclusive jurisdiction of the English courts.
12.1 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
12.2 Amendments
We reserve the right to update or amend these Terms at any time. The most current version will be published on our website. Your continued use of our website and services following any updated Terms constitutes your acceptance of these revisions.
These Terms & Conditions apply to all online flower delivery customers in Charing Cross and surrounding areas, covering all aspects of your relationship with Florist Charing Cross for goods and services ordered through our website.
If you have any questions or require clarification regarding these Terms & Conditions, please get in touch using the details provided on our website's contact page.
Thank you for choosing Florist Charing Cross for your online flower delivery needs in Charing Cross and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 32 Strand, Charing Cross, London, WC2N 5HY.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charing Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charing Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
